Carloha Nigeria Launches CarlohaCare 6-6-7 Free Rescue Initiative, Offers Nationwide Roadside Assistance

…Extends Complimentary Emergency Rescue Service to Non-Chery Motorists

Carloha Nigeria, the authorised distributor of Chery vehicles in Nigeria, has unveiled the CarlohaCare 6-6-7 Rescue Initiative, a nationwide emergency roadside assistance programme aimed at providing prompt, professional and reliable support to motorists stranded by vehicle breakdowns on highways and major roads across the country, free of charge. 

The initiative, which is available 24 hours a day, reinforces Carloha Nigeria’s commitment to delivering an exceptional ownership experience by ensuring that trained rescue professionals are always within reach whenever motorists require assistance.

Motorists can access the service through a dedicated emergency hotline by calling 07000 667 667. Upon receiving a distress call, Carloha Nigeria dispatches a professionally trained rescue team to provide immediate roadside assistance. Although response times vary depending on location and road accessibility, every emergency request is attended to with urgency and professionalism.

The 6-6-7 Promise: From the Showroom to the Roadside

The Rescue Initiative is the latest extension of Carloha Nigeria’s award-winning CarlohaCare 6-6-7 after-sales package, which earned the company the title of “Most Outstanding Aftersales Car Company” at the Nigeria Auto Journalists Association (NAJA) Awards.

The CarlohaCare 6-6-7 package offers customers a six-year manufacturer’s warranty, six years of free scheduled maintenance, and a seven-day repair promise. Under the repair promise, customers are provided with a courtesy vehicle whenever repairs exceed seven working days due to parts availability or other qualifying circumstances. The new Rescue Initiative extends this customer-focused commitment beyond the workshop, ensuring support wherever customers may be on the road.

Speaking on the initiative, the After-sales Manager of Carloha Nigeria, Mr. Samson Akinbowale, said the programme was designed to provide motorists with confidence and peace of mind.

“Vehicle breakdowns can occur unexpectedly and often create stressful situations for motorists. With the CarlohaCare 6-6-7 Rescue Initiative, our customers can enjoy peace of mind knowing that a dedicated team of trained professionals is available around the clock to provide prompt assistance whenever they need it. Beyond rescue operations, we are also offering on-location maintenance support to help reduce downtime for both individual customers and fleet operators,” he said.

Also speaking, the General Manager, Marketing, Carloha Nigeria, Mr. Felix Mahan, described the initiative as another milestone in the company’s customer-first strategy.

“The CarlohaCare 6-6-7 Rescue Initiative is an extension of our vision to provide a superior ownership experience and eliminate the worries associated with vehicle ownership. We want every Chery owner to know that help is always just a phone call away,” Mahan said.

Extending a Helping Hand to the Wider Motoring Community

In a move expected to set a new benchmark in Nigeria’s automotive industry, Carloha Nigeria also announced that, for a limited period, the complimentary roadside rescue service will be extended to owners of non-Chery vehicles, subject to operational capacity. Chery customers will continue to enjoy priority attention whenever demand is high.

Explaining the decision, Mahan said the company believes its rescue resources should benefit the wider motoring public whenever capacity permits.

“We have the team, the rescue trucks and the expertise. Whenever our fleet has spare capacity, it is our responsibility to put those resources to work by assisting stranded motorists, regardless of the vehicle brand they drive. This is an industry-first in Nigeria and reflects our commitment to improving road safety and raising customer service standards across the automotive sector.”

Non-Chery motorists requiring assistance can call the same hotline (07000 667 667) and check eligibility at the time of request. For the latest updates on service availability and coverage areas, motorists are encouraged to follow Carloha Nigeria’s official social media channels and visit the company’s website.

More Than Rescue: On-Location Maintenance Included

In addition to emergency rescue and towing services, the CarlohaCare 6-6-7 Rescue Initiative also provides on-location maintenance and technical support for fleet operators and individual customers, subject to applicable service charges. By reducing unnecessary workshop visits and minimising vehicle downtime, and providing a significantly improved ownership experience—free from the constant fear of being stranded with no help in sight- the programme further strengthens Carloha Nigeria’s reputation for delivering dependable, innovative and customer-centric after-sales support.

Motorists are encouraged to follow Carloha Nigeria’s official social media platforms and website for updates on service coverage, availability and other customer support initiatives.