{"id":2417,"date":"2021-12-22T15:28:27","date_gmt":"2021-12-22T14:28:27","guid":{"rendered":"https:\/\/mydailybells.com.ng\/businessbells\/?p=2417"},"modified":"2021-12-22T15:28:29","modified_gmt":"2021-12-22T14:28:29","slug":"do-you-know-it-is-illegal-for-ikeja-electric-aedc-to-disconnect-customers-power-without-prior-notice","status":"publish","type":"post","link":"https:\/\/mydailybells.com.ng\/businessbells\/do-you-know-it-is-illegal-for-ikeja-electric-aedc-to-disconnect-customers-power-without-prior-notice\/","title":{"rendered":"DO YOU KNOW? It Is Illegal For Ikeja Electric, AEDC to Disconnect Customers\u2019 Power Without Prior Notice"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><strong><span style=\"font-size: 18pt;\">A serving distribution company (DisCo) is obliged by the law to notify its customers in writing prior to the disconnection of electricity service in Nigeria. Surprised, right?<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">This is according to the Nigerian Electricity Regulatory Commission (NERC) regulation on Connection and Disconnection Procedures for Electricity Service (CDPES).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">The NERC, empowered by the Electric Power Sector Reform (EPSR) Act, 2005,\u00a0 has an obligation to ensure that the electricity supply industry is efficiently run to satisfy electricity needs of Nigerians.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">According to the EPSR Act, NERC is vested with the power to \u2018establish appropriate consumers rights and obligations regarding the provision and use of electricity services amongst others.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"font-size: 18pt;\">WHEN A DISCO CAN DISCONNECT CUSTOMERS\u2019 ELECTRICITY SUPPLY<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">According to the CDPES regulation, a DisCo can disconnect supply when the customer refuses to pay the amount correctly billed, at the payment date.<\/span><\/p>\n<p><a href=\"https:\/\/mydailybells.com.ng\/businessbells\/do-you-know-it-is-illegal-for-ikeja-electric-aedc-to-disconnect-customers-power-without-prior-notice\/aauktkqturbxy82zwuyyze0zwnhmmvjmdqwmtgwymqxzgu3zmvlndexny5qcgvnkpudaadnbqdnatctbc0cgm0bqa\/\" rel=\"attachment wp-att-2418\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"2418\" data-permalink=\"https:\/\/mydailybells.com.ng\/businessbells\/do-you-know-it-is-illegal-for-ikeja-electric-aedc-to-disconnect-customers-power-without-prior-notice\/aauktkqturbxy82zwuyyze0zwnhmmvjmdqwmtgwymqxzgu3zmvlndexny5qcgvnkpudaadnbqdnatctbc0cgm0bqa\/\" data-orig-file=\"https:\/\/i0.wp.com\/mydailybells.com.ng\/businessbells\/wp-content\/uploads\/sites\/3\/2021\/12\/AAuktkqTURBXy82ZWUyYzE0ZWNhMmVjMDQwMTgwYmQxZGU3ZmVlNDExNy5qcGVnkpUDAADNBQDNAtCTBc0CgM0BQA.jpg?fit=640%2C320&amp;ssl=1\" data-orig-size=\"640,320\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"AAuktkqTURBXy82ZWUyYzE0ZWNhMmVjMDQwMTgwYmQxZGU3ZmVlNDExNy5qcGVnkpUDAADNBQDNAtCTBc0CgM0BQA\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/mydailybells.com.ng\/businessbells\/wp-content\/uploads\/sites\/3\/2021\/12\/AAuktkqTURBXy82ZWUyYzE0ZWNhMmVjMDQwMTgwYmQxZGU3ZmVlNDExNy5qcGVnkpUDAADNBQDNAtCTBc0CgM0BQA.jpg?fit=640%2C320&amp;ssl=1\" class=\"alignnone size-full wp-image-2418\" src=\"https:\/\/i0.wp.com\/mydailybells.com.ng\/businessbells\/wp-content\/uploads\/sites\/3\/2021\/12\/AAuktkqTURBXy82ZWUyYzE0ZWNhMmVjMDQwMTgwYmQxZGU3ZmVlNDExNy5qcGVnkpUDAADNBQDNAtCTBc0CgM0BQA.jpg?resize=640%2C320&#038;ssl=1\" alt=\"DO YOU KNOW? It Is Illegal For Ikeja Electric, AEDC to Disconnect Customers\u2019 Power Without Prior Notice\" width=\"640\" height=\"320\" srcset=\"https:\/\/i0.wp.com\/mydailybells.com.ng\/businessbells\/wp-content\/uploads\/sites\/3\/2021\/12\/AAuktkqTURBXy82ZWUyYzE0ZWNhMmVjMDQwMTgwYmQxZGU3ZmVlNDExNy5qcGVnkpUDAADNBQDNAtCTBc0CgM0BQA.jpg?w=640&amp;ssl=1 640w, https:\/\/i0.wp.com\/mydailybells.com.ng\/businessbells\/wp-content\/uploads\/sites\/3\/2021\/12\/AAuktkqTURBXy82ZWUyYzE0ZWNhMmVjMDQwMTgwYmQxZGU3ZmVlNDExNy5qcGVnkpUDAADNBQDNAtCTBc0CgM0BQA.jpg?resize=300%2C150&amp;ssl=1 300w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<p><span style=\"font-size: 18pt;\">This is dependent on the following factors:<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">The payment date must be clearly indicated on the bill for a DisCo to be eligible to disconnect its customer\u2019s power supply.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">The bill must have been delivered 10 working days before the payment deadline.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">A DisCo must ensure that the payment date has not been superseded by a subsequent payment date issued to the same customer.<\/span><\/p>\n<p><span style=\"font-size: 18pt;\">That\u2019s not all.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">The distribution company must have checked its records to be sure that the bill had not been paid.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">Also, the regulation stated that electricity supply could be disconnected if the customer refuses to provide acceptable identification or security deposit, after the DisCo\u2019s prior written notice.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"font-size: 18pt;\">HOW SHOULD A WARNING BE ISSUED BY A DISCO?<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">It is unlawful for a DisCo to barge into a customer\u2019s premises to disconnect electricity without first writing to the supply address, even though the customer had outstanding bills before the disconnection date.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">The regulation said that before disconnection, the DisCo must have issued a written warning, stating specifically that the customer\u2019s electricity supply will be disconnected, if the payment is not remitted at the appropriate date.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">The written warning must contain the date it was delivered to the customer\u2019s address and a telephone number or address where the customer could call for assistance to pay the outstanding bill.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"font-size: 18pt;\">WHEN CAN A DISCO DISCONNECT CUSTOMERS\u2019 ELECTRICITY SUPPLY WITHOUT NOTICE?<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">The provision stated that a customer\u2019s electricity supply can be disconnected without notice only on three grounds.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">When a customer is illegally connected to the DisCo\u2019s network, the company could disconnect the power supply without notice.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">Also, when the customers\u2019 installation is deemed to be dangerous to the DisCo\u2019s network, the quality of supply to other customers, it would be justifiable to cut off the electricity supply of such customers.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"font-size: 18pt;\">WHAT A DISCO SHOULD DO WHEN A CUSTOMER\u2019S METER CANNOT BE ACCESSED<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">According to NERC\u2019s provision, due to omission by the customer, a meter in the premises of a customer cannot be read for three consecutive times, the serving DisCo could disconnect power supply.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">The regulation stated further that this could be done only after the customer has been informed of the meter inaccessibility by written notice or telephone contact. This notification must include a request for the client to provide an access arrangement.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">Furthermore, the provision said that the DisCo should proceed to issue a warning notice to the customer, stating that unless access is granted, in not less than 10 working days, electricity will be disconnected.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"font-size: 18pt;\">WHAT HAPPENS WHEN A CUSTOMER\u2019S ELECTRICITY SUPPLY IS DISCONNECTED<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">The Act noted that the DisCo has an obligation to notify its customer in writing \u2014 stating the date, time and reason for the disconnection. Also, the DisCo should inform its client about steps to take for reconnection.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"font-size: 18pt;\">FINE FOR WRONGFUL DISCONNECTION<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">The Act stated that if a DisCo wrongfully disconnects its customer\u2019s power supply, it would have to pay a penalty fee every day or part of a day for the period of wrongful disconnection.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">The DisCo would be mandated to pay a daily fee of N1,000 for residential buildings, N1,500 for commercial buildings and N2000 for industrial and special customer classifications.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 12pt;\">The cable<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; A serving distribution company (DisCo) is obliged by the law to notify its customers in writing prior to the disconnection of electricity service in Nigeria. Surprised, right? &nbsp; This is according to the Nigerian Electricity Regulatory Commission (NERC) regulation on Connection and Disconnection Procedures for Electricity Service (CDPES). &nbsp; The NERC, empowered by the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2419,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[16],"tags":[1394,404,1395,1192,1396],"class_list":["post-2417","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-energy","tag-aedc","tag-customers","tag-disconnect","tag-ikeja-electric","tag-power"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>DO YOU KNOW? 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