{"id":1430,"date":"2021-07-12T09:22:15","date_gmt":"2021-07-12T08:22:15","guid":{"rendered":"https:\/\/mydailybells.com.ng\/businessbells\/?p=1430"},"modified":"2021-07-12T09:22:15","modified_gmt":"2021-07-12T08:22:15","slug":"tier-one-ranking-fidelity-bank-unveils-7-point-agenda","status":"publish","type":"post","link":"https:\/\/mydailybells.com.ng\/businessbells\/tier-one-ranking-fidelity-bank-unveils-7-point-agenda\/","title":{"rendered":"Tier-One Ranking: Fidelity Bank Unveils 7-point Agenda"},"content":{"rendered":"<p>&nbsp;<\/p>\n<h4><strong><span style=\"font-size: 18pt;\">Fidelity Bank Plc has launched a seven-point agenda aimed as part of plans to ensure the bank achieve its much desired Tier-One ranking in Nigeria by 2025.<\/span><\/strong><\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">The bank\u2019s Chief Executive Officer\/ Managing Director, Mrs Nneka Onyeali-Ikpe, unveiled the agenda during a media parley on Sunday in Lagos.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">According to Onyeali-Ikpe, the Fidelity Bank\u2019s seven-point agenda include Innovation, Workforce Transformation, Digital Transformation, Brand Refresh, Service Excellence, Performance Discipline and Accelerated Growth.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">Onyeali-Ikpe, who assumed office on January 1, 2021 as Fidelity Bank\u2019s first female chief executive officer, said the bank intends to embark on an innovation drive through implementation of new processes and techniques.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">\u201cThe bank is also executing fresh ideas to ensure continuous process improvement, reduce cost to serve, increase competitiveness, improve brand recognition and value, build new partnerships and relationships, drive turnover, and increase profitability,\u201d she said.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">She said the bank would embark on brand refresh with the aim to increase top-of-mind awareness of the Fidelity brand by external and internal stakeholders.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">Onyeali-Ikpe added that the company would ensure workforce transformation to create a future readily supported by a high performing and empowered workforce.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">\u201cThis will be achieved by deepening the skills and competencies of staff across the bank, entrenching a culture of high performance, and embedding new ways of working in the bank.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">\u201cCommencement of capacity building for staff and senior management training are some of the initiatives implemented,\u201d she said.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">Onyeali-Ikpe said that service excellence intended to build brand loyalty through personalised and seamless customer experience delivery was underway with the virtual assistant IVY.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">\u201cThis revolutionary chatbot handles simple tasks such as account opening and complex tasks such as complaint resolution, bill payment, transferring users to a live agent, loans, fixed deposit applications and answering random questions,\u201d she said.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">Onyeali-Ikpe said that other initiatives of the bank geared toward deepening growth include renewal of institutional banking and drive for transaction-based propositions in corporate banking.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\">She said that with the agenda, Fidelity Bank was on its way to leading the banking sector while revolutionising Nigeria\u2019s financial landscape.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Fidelity Bank Plc has launched a seven-point agenda aimed as part of plans to ensure the bank achieve its much desired Tier-One ranking in Nigeria by 2025. &nbsp; The bank\u2019s Chief Executive Officer\/ Managing Director, Mrs Nneka Onyeali-Ikpe, unveiled the agenda during a media parley on Sunday in Lagos. &nbsp; According to Onyeali-Ikpe, the [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":1432,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[8,15],"tags":[829,826,827,828],"class_list":["post-1430","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","category-business-news","tag-7-point-agenda","tag-fidelity-banks-chief-executive-officer-managing-director","tag-mrs-nneka-onyeali-ikpe","tag-tier-one-ranking"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tier-One Ranking: Fidelity Bank Unveils 7-point Agenda 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